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Getting started
  • What Preb does
  • How to sign in
  • Your first workspace
  • Enrich your first list in five minutes
  • The free trial
  • Someone shared an enriched list with you
  • Keyboard shortcuts
Lists and enrichment
  • Prepare your spreadsheet
  • Upload a file and map your columns
  • Choose what to find
  • How long does enrichment take
  • List statuses explained
  • Stop a list
  • Read your results in the app
  • Download your enriched list
  • Rename, find and delete lists
  • Duplicates and rows enriched before
Enrich single contacts
  • Find one person without a spreadsheet
  • When to use Enrich and when to upload a list
Data and results
  • What Preb can find
  • Valid, Probably valid, Catch-all and Not found
  • Mobile and landline numbers
  • Contact statuses and skip reasons
  • Identify people from an email address
  • Your data and your contacts' data
Credits and billing
  • How credits work
  • Plans and prices
  • When credits expire
  • Upgrade, downgrade or switch billing interval
  • What happens when you run out of credits
  • Invoices, payment methods and cancelling
Workspace and account
  • Invite teammates
  • Roles explained
  • Your profile and notifications
  • Remove a member or leave a workspace
  • Delete your workspace or your account
Troubleshooting and FAQ
  • The sign-in link does not arrive
  • My file will not upload
  • Many rows are missing required fields
  • I got fewer results than expected
  • The downloaded file looks wrong in Excel
  • Frequently asked questions
  1. Help center
  2. Credits and billing

Credits and billing

How credits work, what plans exist, when credits expire and how to manage your subscription.

  • How credits workCredits pay for results. One pool per workspace, nothing found costs nothing.
  • Plans and pricesMonthly and annual plans with a sliding credit amount, in US dollars, and where to see today's prices.
  • When credits expireMonthly credits last 3 months, annual credits 12 months, trial credits 30 days.
  • Upgrade, downgrade or switch billing intervalChange the plan from Billing. Upgrades add credits right away, downgrades apply at the next renewal.
  • What happens when you run out of creditsLists pause instead of failing, and continue by themselves after you add credits.
  • Invoices, payment methods and cancellingThe billing portal is where you download invoices, change the card and cancel.
Still need help?Message our team from here. We answer on business days, usually within a few hours.
Other ways to reach us
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