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Getting started
  • What Preb does
  • How to sign in
  • Your first workspace
  • Enrich your first list in five minutes
  • The free trial
  • Someone shared an enriched list with you
  • Keyboard shortcuts
Lists and enrichment
  • Prepare your spreadsheet
  • Upload a file and map your columns
  • Choose what to find
  • How long does enrichment take
  • List statuses explained
  • Stop a list
  • Read your results in the app
  • Download your enriched list
  • Rename, find and delete lists
  • Duplicates and rows enriched before
Enrich single contacts
  • Find one person without a spreadsheet
  • When to use Enrich and when to upload a list
Data and results
  • What Preb can find
  • Valid, Probably valid, Catch-all and Not found
  • Mobile and landline numbers
  • Contact statuses and skip reasons
  • Identify people from an email address
  • Your data and your contacts' data
Credits and billing
  • How credits work
  • Plans and prices
  • When credits expire
  • Upgrade, downgrade or switch billing interval
  • What happens when you run out of credits
  • Invoices, payment methods and cancelling
Workspace and account
  • Invite teammates
  • Roles explained
  • Your profile and notifications
  • Remove a member or leave a workspace
  • Delete your workspace or your account
Troubleshooting and FAQ
  • The sign-in link does not arrive
  • My file will not upload
  • Many rows are missing required fields
  • I got fewer results than expected
  • The downloaded file looks wrong in Excel
  • Frequently asked questions
  1. Help center
  2. Data and results

Data and results

What Preb finds, what the statuses mean and how long we keep your data.

  • What Preb can findThe three contact fields you can order, the profile details that come with them, and where the data comes from.
  • Valid, Probably valid, Catch-all and Not foundWhat the four email levels mean, what is charged and how to use catch-all addresses.
  • Mobile and landline numbersOnly active mobile numbers cost credits. Landlines are free, inactive numbers are dropped, and US and Canadian mobiles carry an ownership check and a connect rate.
  • Contact statuses and skip reasonsWhat the status of a single row means, including every reason a row was skipped.
  • Identify people from an email addressWhen a row only has an email, Preb can find out who the person is for 2 credits.
  • Your data and your contacts' dataHow long Preb keeps lists and results, what people can ask for, and where to find the legal documents.
Still need help?Message our team from here. We answer on business days, usually within a few hours.
Other ways to reach us
Preb, recruiting data enrichment.
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