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Invoices, payment methods and cancelling

The billing portal is where you download invoices, change the card and cancel.

Updated

Payments are handled by Stripe, a payment provider used by millions of businesses. Preb never sees or stores your card details.

Open the billing portal

  1. Go to Settings, Billing.
  2. Click Manage billing. The portal opens in a new tab, signed in with your workspace.

In the portal you can

  • Download every invoice and receipt as a PDF.
  • Change the card or the billing address, and add a tax ID for your invoices.
  • Cancel the plan. The plan then runs until the end of the period you already paid, and no further charge is made.
  • Undo a cancellation before the period ends.

After cancelling

Your workspace, lists and results stay. Credits you already have remain usable until their own expiry date. You can choose a plan again at any time from Settings, Billing.

Important

Credits that were spent are not refunded, and an unused balance is not paid out. Please check the Terms of Service for the details.
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