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Getting started
  • What Preb does
  • How to sign in
  • Your first workspace
  • Enrich your first list in five minutes
  • The free trial
  • Someone shared an enriched list with you
  • Keyboard shortcuts
Lists and enrichment
  • Prepare your spreadsheet
  • Upload a file and map your columns
  • Choose what to find
  • How long does enrichment take
  • List statuses explained
  • Stop a list
  • Read your results in the app
  • Download your enriched list
  • Rename, find and delete lists
  • Duplicates and rows enriched before
Enrich single contacts
  • Find one person without a spreadsheet
  • When to use Enrich and when to upload a list
Data and results
  • What Preb can find
  • Valid, Probably valid, Catch-all and Not found
  • Mobile and landline numbers
  • Contact statuses and skip reasons
  • Identify people from an email address
  • Your data and your contacts' data
Credits and billing
  • How credits work
  • Plans and prices
  • When credits expire
  • Upgrade, downgrade or switch billing interval
  • What happens when you run out of credits
  • Invoices, payment methods and cancelling
Workspace and account
  • Invite teammates
  • Roles explained
  • Your profile and notifications
  • Remove a member or leave a workspace
  • Delete your workspace or your account
Troubleshooting and FAQ
  • The sign-in link does not arrive
  • My file will not upload
  • Many rows are missing required fields
  • I got fewer results than expected
  • The downloaded file looks wrong in Excel
  • Frequently asked questions
  1. Help center
  2. Workspace and account

Workspace and account

Teammates, roles, your profile, notifications and deleting things.

  • Invite teammatesAdd colleagues to your workspace so they share your lists and credits.
  • Roles explainedWhat owners, admins and members can do in a workspace.
  • Your profile and notificationsYour name, email and phone, the emails Preb sends, and the bell in the top bar.
  • Remove a member or leave a workspaceWhat happens to lists and credits when someone leaves.
  • Delete your workspace or your accountBoth are final. Here is exactly what is removed and in which order to do it.
Still need help?Message our team from here. We answer on business days, usually within a few hours.
Other ways to reach us
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