Troubleshooting and FAQ
Quick fixes for the problems people run into, and short answers to common questions.
- The sign-in link does not arriveWhat to check when the email with your sign-in link is missing or does not work.
- My file will not uploadSize, format and header problems, and how to save a clean CSV from Excel or Google Sheets.
- Many rows are missing required fieldsWhy the mapping step marks rows as not enrichable, and the quickest ways to fix the file.
- I got fewer results than expectedWhat a normal find rate looks like and what you can do to raise yours.
- The downloaded file looks wrong in ExcelEverything in one column, strange characters or phone numbers without the plus sign.
- Frequently asked questionsShort answers to the questions we hear most.
Still need help?Message our team from here. We answer on business days, usually within a few hours.