Billing & subscription

Every workspace has its own subscription under Settings → Billing. Billing is Owner-only — Admins and Members can't see or change it.

Plans

Preb has two per-seat plans — Capture for getting started and Scale with everything Preb offers — billed monthly or annually (annual saves 20%). Prices are shown excl. VAT. Every new workspace starts with a 7-day free trial: you enter a card at checkout, nothing is charged until the trial ends, and cancelling before then costs nothing.

Features your plan doesn't include show a small plan badge in the app; clicking it explains what the next plan adds.

Seats

Seats follow your team automatically. Every member who accepts an invite is one seat — added prorated when they join, dropped from the next invoice when they leave. Seats are free during the trial. Details: Inviting & seats.

Changing your plan

Change plan on the billing page shows both plans and a preview of exactly what happens before you confirm:

• Upgrades apply immediately; the difference for the rest of your period is charged today.
• Downgrades apply immediately; the unused part of the old plan is credited to your next invoice. If you have more custom dashboards than the new plan allows, the preview asks you to remove some first. Settings the new plan doesn't include are paused, not deleted — they come back the moment you upgrade again.
• Monthly → annual applies immediately (prorated). Annual → monthly is scheduled for the end of your annual period.
• While a payment is overdue, plan changes wait until your card is updated.

Payment details & invoices

Manage billing opens the secure Stripe billing portal: update your card, billing address and VAT ID, and download every invoice.

Failed payments and cancelling

If a charge fails, your workspace stays fully usable while Preb retries and shows a banner asking for an updated card. Only after repeated failures does the workspace switch to view-only — data is never deleted, and adding a working card restores access.

Cancelling keeps full access until the end of the current billing period; after that the workspace is view-only and your booking pages stop taking bookings. You can resume before the period ends, or reactivate later at the current prices.

Contracts (sales-assisted)

Teams that agree an individual contract with a Preb contact see a contract view instead of the plan card: plan, net price, billing rhythm, the minimum term and whether it renews. Changes to a contract, and additional contract workspaces, go through your Preb contact — use Contact Preb on the billing page. A free test phase shows its end date the same way.